Sky box not working

Asli1 — Thu, 08 May 2025 17:40:47 GMT

My sky Q box is not turning on.

when we take out the main plug and place it back in, it turns on for a second then closes. We need help in turning it on as we have checked all wires and they are all connected.

Re: Sky box not working

oldfella — Thu, 08 May 2025 18:04:11 GMT

@Asli1 wrote:

My sky Q box is not turning on.

when we take out the main plug and place it back in, it turns on for a second then closes. We need help in turning it on as we have checked all wires and they are all connected.

Hi @Asli1

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

Failing this and you cannot to get it to switch on see the following link:-

https://www.sky.com/help/articles/sky-q-box-wont-turn-on

If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box.

topic Sky box not working in Sky Q

Sky box not working

Re: Sky box not working