https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-drops/m-p/4978707#M696263 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2678683">@Zimdiane</a>&nbsp;wrote:<BR /> <P>My sky Q box keeps dropping internet connection. Can anybody help me please?</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2678683">@Zimdiane</a>&nbsp;</P> <P>Try completely resetting your connection.</P> <P>First reset your broadband router.<BR />If on Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.<BR />If on 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.<BR />Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network. <BR />Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router.<BR />If you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.<BR />If you are on Sky Broadband with the new Sky Max router then you need to connect it as if it is a 3rd party router.<BR />If you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.</P> Thu, 08 May 2025 15:12:59 GMT oldfella 2025-05-08T15:12:59Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-drops/m-p/4978290#M696216 <P>My sky Q box keeps dropping internet connection. Can anybody help me please?</P> Thu, 08 May 2025 07:37:49 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-drops/m-p/4978290#M696216 Zimdiane 2025-05-08T07:37:49Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-drops/m-p/4978315#M696223 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2678683">@Zimdiane</a>&nbsp;wrote:<BR /><P>My sky Q box keeps dropping internet connection. Can anybody help me please?</P><HR /></BLOCKQUOTE><P>They a reboot of your Q box and router to see if it resolves the issue&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2678683">@Zimdiane</a>&nbsp;</P> Thu, 08 May 2025 08:16:53 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-drops/m-p/4978315#M696223 Dazzasky 2025-05-08T08:16:53Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-drops/m-p/4978707#M696263 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2678683">@Zimdiane</a>&nbsp;wrote:<BR /> <P>My sky Q box keeps dropping internet connection. Can anybody help me please?</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2678683">@Zimdiane</a>&nbsp;</P> <P>Try completely resetting your connection.</P> <P>First reset your broadband router.<BR />If on Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.<BR />If on 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.<BR />Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network. <BR />Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router.<BR />If you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.<BR />If you are on Sky Broadband with the new Sky Max router then you need to connect it as if it is a 3rd party router.<BR />If you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.</P> Thu, 08 May 2025 15:12:59 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-drops/m-p/4978707#M696263 oldfella 2025-05-08T15:12:59Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-drops/m-p/4978852#M696274 <P>Thank you so much. I tried all these things and when I eventually got signal to my Sky &nbsp;Q box I reset it through the sky settings which seems to be fine for now. Thank you again.</P> Thu, 08 May 2025 18:02:22 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-drops/m-p/4978852#M696274 Zimdiane 2025-05-08T18:02:22Z