No sky signal

William110 — Thu, 08 May 2025 08:00:43 GMT

My brother William Glencross(I am his Power of attorney) has no satellite signal. We have taken the usual measures(unplugging, resetting etc) to no avail.

Re: No sky signal

PandJ2020 — Thu, 08 May 2025 08:05:03 GMT

Start here: https://www.sky.com/help/articles/sky-tv-no-satellite-signal

it will likely result in an engineer visit to check the dish (assuming it's not a communal dish)

Re: No sky signal

Daniel0210 — Thu, 08 May 2025 10:26:57 GMT

@William110

If he's seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of the Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you/him the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you/he will need to contact Sky to book an engineer appointment.

If he's connected to a communal dish you need to liaise directly with the building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

topic No sky signal in Sky Q

No sky signal

Re: No sky signal

Re: No sky signal