topic Re: Netflix not recognising devices in Sky Q

Netflix not recognising devices

Lkmi123 — Wed, 07 May 2025 21:37:55 GMT

I pay for a Netflix premium account via Sky and now my two children can no longer get onto their accounts on their laptops. The error messaged says: your device isn't part of the Netflix household for this account"

does anyone know why?

Re: Netflix not recognising devices

lettice — Thu, 08 May 2025 01:17:17 GMT

Have a read of the Netflix household policy here;

https://www.sky.com/help/articles/sharing-your-netflix-account

Netflix own help article on a Netflix household

https://help.netflix.com/en/node/128339

Re: Netflix not recognising devices

Dazzasky — Thu, 08 May 2025 08:18:29 GMT

@Lkmi123 wrote:
I pay for a Netflix premium account via Sky and now my two children can no longer get onto their accounts on their laptops. The error messaged says: your device isn't part of the Netflix household for this account"

does anyone know why?

If your children are trying to view outside the registered address then that will be the reason @Lkmi123