https://helpforum.sky.com/t5/Sky-Q/Sky-not-working/m-p/4977619#M696163 Sky box not working Wed, 07 May 2025 12:04:16 GMT Pauline007 2025-05-07T12:04:16Z https://helpforum.sky.com/t5/Sky-Q/Sky-not-working/m-p/4976940#M696098 <P>When sky Q box turned on it says 'please ensure the correct viewing card is inserted with the chip facing up'&nbsp;</P><P>I have removed the card, restarted the device and put it back in but the same message appears&nbsp;</P> Tue, 06 May 2025 17:35:09 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-not-working/m-p/4976940#M696098 AnnaH21 2025-05-06T17:35:09Z https://helpforum.sky.com/t5/Sky-Q/Sky-not-working/m-p/4976958#M696100 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3752763">@AnnaH21</a>&nbsp; &nbsp;Have a look at the&nbsp;<A href="https://www.sky.com/help/articles/on-screen-message" target="_blank">Viewing Card Help</A>.</P> Tue, 06 May 2025 17:50:28 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-not-working/m-p/4976958#M696100 MightyQuinn 2025-05-06T17:50:28Z https://helpforum.sky.com/t5/Sky-Q/Sky-not-working/m-p/4977619#M696163 Sky box not working Wed, 07 May 2025 12:04:16 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-not-working/m-p/4977619#M696163 Pauline007 2025-05-07T12:04:16Z https://helpforum.sky.com/t5/Sky-Q/Sky-not-working/m-p/4977641#M696164 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4385955">@Pauline007</a>&nbsp;wrote:<BR />Sky box not working<HR /></BLOCKQUOTE><P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4385955">@Pauline007</a>&nbsp; &nbsp;Are you also having viewing card problems?</P> Wed, 07 May 2025 12:21:43 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-not-working/m-p/4977641#M696164 MightyQuinn 2025-05-07T12:21:43Z