topic Re: How do I actually get to speak to a human in Sky Q

How do I actually get to speak to a human

MANDIE1207 — Wed, 07 May 2025 10:27:56 GMT

How do I actually get to speak to a human

Re: How do I actually get to speak to a human

Daniel0210 — Wed, 07 May 2025 10:30:00 GMT

@MANDIE1207

Firstly, is it something we can help with to save you a call?

Re: How do I actually get to speak to a human

MANDIE1207 — Wed, 07 May 2025 10:31:46 GMT

No I need to speak to a human

Re: How do I actually get to speak to a human

PandJ2020 — Wed, 07 May 2025 10:32:14 GMT

Are your services restricted due to non-payment?

Re: How do I actually get to speak to a human

Daniel0210 — Wed, 07 May 2025 10:34:03 GMT

@MANDIE1207
If your services are not restricted due to a missed payment then to call Sky dial 150 (free) from either a Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The forum filters don’t allow the posting of full phone numbers on here.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Re: How do I actually get to speak to a human

MANDIE1207 — Wed, 07 May 2025 10:34:06 GMT

Yes but how can I discuss this if I can't speak to a human it's annoying

Re: How do I actually get to speak to a human

Daniel0210 — Wed, 07 May 2025 10:34:46 GMT

@MANDIE1207 wrote:

Yes but how can I discuss this if I can't speak to a human it's annoying

@MANDIE1207
Restrictions are applied automatically and Sky agents can’t override this process. Sky won’t reinstate services until you’ve paid what they believe is owed and set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56 days or more Sky can fully terminate your subscription. Any calls to Sky will only prompt you to make a payment.

Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. (Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week).

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/