topic Re: Complaints email address in Sky Q

Complaints email address

DonnaJ1984 — Tue, 01 Apr 2025 18:56:37 GMT

I have been trying for over a week to.obtain an email address to raise a complaint to Sky but to no avail!

I have tried to raise complaints via the phone but all thee do is open the complaint and then instantly close it as resolved!

I have found the b2b complaint email but they won't accept a non business complaint!

Please help, otherwise I will have to go direct to the Ombudsman, as they just keep.closing down any complaint I make via the phone.

The service with Sky has massively dropped in the past months. An advisor actually told me that the UK agents are all being made redundant and the calls will all go overseas to call centres. Big mistake Sky. Your service used to be excellent!

Re: Complaints email address

Mark39 — Tue, 01 Apr 2025 18:58:42 GMT

There's no email address specifically for complaints.

Contact options for complaints here: https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Complaints email address

PandJ2020 — Tue, 01 Apr 2025 18:59:49 GMT

Use this form: https://www.sky.com/help/articles/how-to-make-a-complaint

This is a customer to customer forum... If you want to detail your issue we'll chime in if you want...

Re: Complaints email address

DonnaJ1984 — Tue, 01 Apr 2025 19:07:26 GMT

Thank you both, I have have used your link and raised it that way 😀

Not holding out much hope but here goes!

Re: Complaints email address

COLIN30B — Wed, 07 May 2025 00:08:30 GMT

Did you ever receive a reply? I ask only because I have raised a complaint and received an acknowledgement but never heard anything back since.

Re: Complaints email address

babs61 — Wed, 01 Oct 2025 15:49:12 GMT

I have just spent over an hour on the live chat trying to get a refund for a supposedly free trial of Sky Cinema, the advisor was just trying to get me to keep the subscription, and insisted I had been billed as I had gone over the free period time, ( funny that as I had been charged in both September and October and my free trial does not run out untill 6th October. Trying to get things resolved with Sky is nearly impossible. I have raised a complaint by email but not holdin my breath

Re: Complaints email address

MightyQuinn — Wed, 01 Oct 2025 16:15:40 GMT

Hi @babs61 Did you give the required 31 days notice? For example, if it was a one month free trial, you needed to give your 31 days notice on the first day else you would incur a charge.

Re: Complaints email address

janetmiller — Mon, 17 Nov 2025 07:38:23 GMT

hi did you get this resolved & how ,i am getting the same problem complete nightmare in getting this sorted ,given a email address that doesn't accepts out side people ,😡

Re: Complaints email address

IANBRAMFORD — Tue, 18 Nov 2025 15:50:58 GMT

Thanks for that have been trying to contact Sky, for ages , will give it a go