topic Re: Telephone call from Sky in Sky Q

Telephone call from Sky

MargoN — Mon, 03 Feb 2025 19:40:59 GMT

I've received a call from James checking how I'm liking Sky Q. He knew my name the area I lived and when I changed to Sky Q. He told me about some new features since the last update and then said I had one free offer of 3 months free insurance and the 9.99 a month after that. He sounded cosure. I said I wasn't taking on anything further as I was retired and he pleasantly said ok and thanked me for the call and wished me a pleasant evening. I just wondered whether it was definitely Sky or whether I should report the number as spam. Does anyone know?

Re: Telephone call from Sky

Daniel0210 — Mon, 03 Feb 2025 19:45:07 GMT

@MargoN

Possibly Domestic and General Insurance and trying to get you to sign up for Sky Protect cover. They are endorsed by Sky but have the annoying habit of saying they are from Sky when they're not.

Re: Telephone call from Sky

MargoN — Mon, 03 Feb 2025 19:48:10 GMT

He said he was from Sky

Re: Telephone call from Sky

MightyQuinn — Mon, 03 Feb 2025 20:01:06 GMT

@MargoN wrote:
He said he was from Sky

Hi @MargoN Well, Sky Protect. You must have seen the adverts on TV.

Re: Telephone call from Sky

Daniel0210 — Mon, 03 Feb 2025 20:01:28 GMT

@MargoN wrote:

then said I had one free offer of 3 months free insurance and the 9.99 a month after that.

@MargoN

To me the mention of insurance suggests D & G.

Re: Telephone call from Sky

TimmyBGood — Mon, 03 Feb 2025 21:32:43 GMT

@MargoN wrote:

He told me about some new features since the last update and then said I had one free offer of 3 months free insurance and the 9.99 a month after that.

Yup, a typical sales pitch for the Domestic & General 'Sky Protect Device Insurance' product disguised as 'a courtesy call from Sky about Q' : they've been doing this for years.

Unfortunately such calls are technically legitimate because ' Sky UK Limited is an introducer appointed representative of Domestic & General Insurance PLC ', but still incredibly annoying.

Also, Q television hardware is on loan anyway, and recent posts suggest lengthy waiting time for dish work even with Protect insurance.

Re: Telephone call from Sky

simon194 — Tue, 04 Feb 2025 10:16:59 GMT

@TimmyBGood wrote:
@MargoN wrote:

He told me about some new features since the last update and then said I had one free offer of 3 months free insurance and the 9.99 a month after that.

Yup, a typical sales pitch for the Domestic & General 'Sky Protect Device Insurance' product disguised as 'a courtesy call from Sky about Q' : they've been doing this for years.

Unfortunately such calls are technically legitimate because ' Sky UK Limited is an introducer appointed representative of Domestic & General Insurance PLC ', but still incredibly annoying.

Also, Q television hardware is on loan anyway, and recent posts suggest lengthy waiting time for dish work even with Protect insurance.

I've cancelled my Sky Protect because they no longer guarantee a max. 48 hour response to get an "engineer" out.

Re: Telephone call from Sky

Jacqueline28 — Tue, 06 May 2025 12:55:47 GMT

I am searching for a telephone number that I can contact Sky Q or a three digit mobile number, please?

I have tried the numbers of customer service and ones that they mention on the app and Google.

They have cut my services although I still have until the 16th May until my next bill is due.

If anyone would be able to help me, I would be most grateful.

Thank you in advance.

Re: Telephone call from Sky

PandJ2020 — Tue, 06 May 2025 13:07:43 GMT

@Jacqueline28 wrote:
I am searching for a telephone number that I can contact Sky Q or a three digit mobile number, please?
I have tried the numbers of customer service and ones that they mention on the app and Google.
They have cut my services although I still have until the 16th May until my next bill is due.

If your services are restricted (because Sky believe you owe payment) then you won't be able to progress until you pay.

You might be able to talk to someone if you use a phone number they don't recognise or withhold yours with the 141 prefix.