topic Replacement sky in Sky Q

Replacement sky

131514261 — Tue, 06 May 2025 11:22:37 GMT

My Sky Q box has a hard drive problem it is frequently freezing and I can't change channels or it freezes on amder and it won't turn on when I try to download a program a message comes up say there is a technical problem please try later and the only way I can correct these issue is to unplug the box and then start it up again. Two weeks ago I spent 55 min on the phone to your customer service team reformatting the hard loosing all my recordings as such I want my sky Q box replacing asap derrick collin

Re: Replacement sky

oldfella — Tue, 06 May 2025 11:26:15 GMT

@131514261 wrote:

My Sky Q box has a hard drive problem it is frequently freezing and I can't change channels or it freezes on amder and it won't turn on when I try to download a program a message comes up say there is a technical problem please try later and the only way I can correct these issue is to unplug the box and then start it up again. Two weeks ago I spent 55 min on the phone to your customer service team reformatting the hard loosing all my recordings as such I want my sky Q box replacing asap derrick collin

Hi @131514261

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Regarding your issue,

Work through the following link
https://www.sky.com/help/articles/sky-q-hard-disk-error-messages
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.

Re: Replacement sky

Daniel0210 — Tue, 06 May 2025 11:27:21 GMT

@131514261
If you’re not already aware the Sky Community is a customer led discussion forum where Sky customers are available to help other customers and you aren’t contacting Sky Customer Services.

Try following this link. It should lead to a replacement box if needed https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

If you do need a new box remember to remove the viewing card from the faulty box.