https://helpforum.sky.com/t5/Sky-Q/Issues-sky-TV-black-screen/m-p/4976411#M696065 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3782398">@Hayden+mullinder</a>&nbsp;</P><P>&nbsp;</P><P>Have you power cycled the Sky Q box by turning off at the mains for 5 minutes (or just unplugging the power lead from the back of the box if easier)?</P> Tue, 06 May 2025 06:43:24 GMT stereohaven 2025-05-06T06:43:24Z https://helpforum.sky.com/t5/Sky-Q/Issues-sky-TV-black-screen/m-p/4976365#M696061 <P><EM>i was watching YouTube then home button</EM> but broadband not connected it been 4 years broadband then I trying reset I can't confirm then I turn off ended up I see green turn on then .. black screen what I do</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P><STRONG>Samsung crystal 50"&nbsp; 1 month sky Q 1tb been years 6 sky broadband 4 years&nbsp;</STRONG></P> Mon, 05 May 2025 22:02:03 GMT https://helpforum.sky.com/t5/Sky-Q/Issues-sky-TV-black-screen/m-p/4976365#M696061 Hayden+mullinder 2025-05-05T22:02:03Z https://helpforum.sky.com/t5/Sky-Q/Issues-sky-TV-black-screen/m-p/4976411#M696065 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3782398">@Hayden+mullinder</a>&nbsp;</P><P>&nbsp;</P><P>Have you power cycled the Sky Q box by turning off at the mains for 5 minutes (or just unplugging the power lead from the back of the box if easier)?</P> Tue, 06 May 2025 06:43:24 GMT https://helpforum.sky.com/t5/Sky-Q/Issues-sky-TV-black-screen/m-p/4976411#M696065 stereohaven 2025-05-06T06:43:24Z