https://helpforum.sky.com/t5/Sky-Q/Why-is-everything-so-difficult-New-BT-hub-and-now-I-cannot-get-sky-q-mini-to-connect/m-p/4976406#M696063 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2035878">@natasha1975</a>&nbsp;</P><P><BR />Most people don't realise that the mini boxes only connect to the main Sky Q box via its own WiFi network and then that box connects to whatever broadband provider you are using.</P><P>&nbsp;</P><P>So when you change broadband or hub/router you need to reconnect the main Sky Q box to it (ethernet or 2.4ghz WiFi only), then refresh the connection from any Mini boxes to the main Q box.</P><P>&nbsp;</P><P>Try working through this flow from Step 3:&nbsp;<A title="https://www.sky.com/help/articles/sky-q-permanent-connectivity-problems" href="https://www.sky.com/help/articles/sky-q-permanent-connectivity-problems" target="_blank" rel="noopener">https://www.sky.com/help/articles/sky-q-permanent-connectivity-problems</A>&nbsp;</P> Tue, 06 May 2025 06:23:34 GMT stereohaven 2025-05-06T06:23:34Z https://helpforum.sky.com/t5/Sky-Q/Why-is-everything-so-difficult-New-BT-hub-and-now-I-cannot-get-sky-q-mini-to-connect/m-p/4976354#M696059 <P>Well, I can for maybe 30 seconds then it's gone again. Everything else working fine.&nbsp;<BR />I have a mini box in bedroom, the sky booster thing in upstairs hall and the main box in living room. Before we got the new hub the layout was all the same.&nbsp;<BR />I've entered my password in soooo many times today by scrolling through the slow broadband wheel thing. Please any help welcome!&nbsp;</P> Mon, 05 May 2025 21:23:35 GMT https://helpforum.sky.com/t5/Sky-Q/Why-is-everything-so-difficult-New-BT-hub-and-now-I-cannot-get-sky-q-mini-to-connect/m-p/4976354#M696059 natasha1975 2025-05-05T21:23:35Z https://helpforum.sky.com/t5/Sky-Q/Why-is-everything-so-difficult-New-BT-hub-and-now-I-cannot-get-sky-q-mini-to-connect/m-p/4976406#M696063 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2035878">@natasha1975</a>&nbsp;</P><P><BR />Most people don't realise that the mini boxes only connect to the main Sky Q box via its own WiFi network and then that box connects to whatever broadband provider you are using.</P><P>&nbsp;</P><P>So when you change broadband or hub/router you need to reconnect the main Sky Q box to it (ethernet or 2.4ghz WiFi only), then refresh the connection from any Mini boxes to the main Q box.</P><P>&nbsp;</P><P>Try working through this flow from Step 3:&nbsp;<A title="https://www.sky.com/help/articles/sky-q-permanent-connectivity-problems" href="https://www.sky.com/help/articles/sky-q-permanent-connectivity-problems" target="_blank" rel="noopener">https://www.sky.com/help/articles/sky-q-permanent-connectivity-problems</A>&nbsp;</P> Tue, 06 May 2025 06:23:34 GMT https://helpforum.sky.com/t5/Sky-Q/Why-is-everything-so-difficult-New-BT-hub-and-now-I-cannot-get-sky-q-mini-to-connect/m-p/4976406#M696063 stereohaven 2025-05-06T06:23:34Z