topic Re: Missed Engineer in March - Not yet Rescheduled in Sky Q

Missed Engineer in March - Not yet Rescheduled

OhYesItsBex — Mon, 05 May 2025 13:07:59 GMT

Hi, I missed the TV enginner following my house move back on March 8th. I contacted Sky to reschedule and was told that it had been passed to an internal team who would reschedule and be in touch but I haven't heard anything.

I'm being charged for the TV service I can't use.

I appreciate it's been a while but I had an emergency c-section and a bad time with my little one so time has completely passed by.

Is it normal for it to take this long or has something gone wrong?

Thanks!

Re: Missed Engineer in March - Not yet Rescheduled

MightyQuinn — Mon, 05 May 2025 13:16:06 GMT

@OhYesItsBex wrote:
Is it normal for it to take this long?

Hi @OhYesItsBex Simple answer, No. You need to chase Sky.

Re: Missed Engineer in March - Not yet Rescheduled

Laing1 — Mon, 05 May 2025 14:10:29 GMT

@OhYesItsBex wrote:

Hi, I missed the TV enginner following my house move back on March 8th. I contacted Sky to reschedule and was told that it had been passed to an internal team who would reschedule and be in touch but I haven't heard anything.

I'm being charged for the TV service I can't use.

I appreciate it's been a while but I had an emergency c-section and a bad time with my little one so time has completely passed by.

Is it normal for it to take this long or has something gone wrong?

Thanks!

@OhYesItsBex I have escalated this to sky

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Re: Missed Engineer in March - Not yet Rescheduled

Brill+Gill — Mon, 05 May 2025 14:12:07 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.