topic Re: U&Drama keeps freezing/ not responding in Sky Q

U&Drama keeps freezing/ not responding

Ste102 — Sun, 05 Jan 2025 15:32:28 GMT

So went to download The Bill to watch last night and I went to fast forward the advert at the beginning and the show would not pause, play or even go back a menu. Its like the remote is completely dead or delaying its response by a few seconds. Then went to go back to the menu were you have your recordings and the remote or the box would not respond. This seems to be the only show that's it's happening with.

Already tried the following:

Replaced batteries in remote

Reset the Sky Q remote

Unpluged the Sky Q box at the wall

Tried different shows which all work fine.

Re: U&Drama keeps freezing/ not responding

Greenfingers001 — Mon, 06 Jan 2025 08:56:41 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: U&Drama keeps freezing/ not responding

Neil3939 — Thu, 23 Jan 2025 22:11:27 GMT

I have the same issue. All other recordings are fine.

Re: U&Drama keeps freezing/ not responding

Tony3166 — Sun, 04 May 2025 09:42:38 GMT

It happens to me also