topic Re: Lost WiFi connection mid way through watching something in Sky Q

Lost WiFi connection mid way through watching something

MartinW66 — Sat, 03 May 2025 13:58:42 GMT

I was just watching something on Prime Video on my Sky Q 2TB box when the box suddenly decided it wasn't connected to the internet any more. I've reset the Sky box (only 3 weeks old) and the router (the black Sky Q version), but to no avail. The TV and soundbar are both still connected to the WiFi, as are all the other devices in the house, but the Sky Q box just won't reconnect. I've tried using WPS and manually entering the WiFi password, but it won't connect either way.

Nothing has changed. Nothing has been moved. It was connected and then half way through a film, it wasn't.

Has anyone got any ideas please? I've tried the help section of the Sky website and it just goes round in circles. Thank you.

Re: Lost WiFi connection mid way through watching something

oldfella — Sat, 03 May 2025 14:33:45 GMT

@MartinW66 wrote:

I was just watching something on Prime Video on my Sky Q 2TB box when the box suddenly decided it wasn't connected to the internet any more. I've reset the Sky box (only 3 weeks old) and the router (the black Sky Q version), but to no avail. The TV and soundbar are both still connected to the WiFi, as are all the other devices in the house, but the Sky Q box just won't reconnect. I've tried using WPS and manually entering the WiFi password, but it won't connect either way.

Nothing has changed. Nothing has been moved. It was connected and then half way through a film, it wasn't.

Has anyone got any ideas please? I've tried the help section of the Sky website and it just goes round in circles. Thank you.

You need to use WPS @MartinW66

First reset your broadband router.
On Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router.
On Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.

Re: Lost WiFi connection mid way through watching something

MartinW66 — Sat, 03 May 2025 14:43:47 GMT

Thanks. I've done all of that a number if times. I've now called Sky Protect and they're serving someone out. Thanks again