topic Mini box/Tv screen keeps freezing in Sky Q

Mini box/Tv screen keeps freezing

Mark559 — Fri, 02 May 2025 17:26:39 GMT

Main tv/box is fine but our mini box/tv keeps freezing across all channels. Any suggestions please?

Re: Mini box/Tv screen keeps freezing

Laing1 — Fri, 02 May 2025 18:04:41 GMT

@Mark559 wrote:

Main tv/box is fine but our mini box/tv keeps freezing across all channels. Any suggestions please?

@Mark559 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

rebooting your mini box

Re: Mini box/Tv screen keeps freezing

Mark559 — Mon, 05 May 2025 21:46:37 GMT

Thanks I've tried this but hasn't made any difference.

Why can’t you just talk to someone at Sky?

Mark559 — Tue, 06 May 2025 17:00:40 GMT

Following on from my previous post, why do you have to go through the Sky community to try and get anything resolved? Why won't Sky help you over the phone. I've got a mini box that freezes all the time. I'm paying for a facility that isn't working and Sky don't seem bothered!!

Re: Why can’t you just talk to someone at Sky?

GD1 — Tue, 06 May 2025 17:22:44 GMT

@Mark559 I have merged your post to this existing thread that for continuity.

When you call you need to remain on the line and not react to any prompts for text or redirects to the community.