topic Re: Broken sky Q mini box in Sky Q

Broken sky Q mini box

LizzieJean — Thu, 01 May 2025 21:40:22 GMT

I need a replacement mini box. Somehow the remote control sensor at the front has been pushed in and it's no longer working. Does anyone know how I order a new one?

Re: Broken sky Q mini box

TimmyBGood — Thu, 01 May 2025 21:46:33 GMT

@LizzieJean

You'll need to call Sky and log a fault. Given that sounds like physical damage rather than a hardware or software fault they may wish to charge an appropriate fee for replacement.

Re: Broken sky Q mini box

Chodley — Fri, 02 May 2025 00:47:31 GMT

Someone thought it was the power button presumably. Not the first time. Bad design.

Re: Broken sky Q mini box

LizzieJean — Fri, 02 May 2025 08:40:25 GMT

Thanks, I'm having problems finding a number to call. Any idea where I can find that?

Re: Broken sky Q mini box

lettice — Fri, 02 May 2025 08:45:56 GMT

You can order a replacement mini box online using the link in this Sky help article.

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/sky-q-box-wont-turn-on/articles/order-replacement-q-box

if you prefer to call.

You can call on 150 from a Sky Talk Line or Sky Mobile.
If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home
Scroll down and click on ‘Need more help’ and it provides a 0333 number.
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. A some of the quieter times to ring are early morning or late evening.