topic Re: Sky Q box needs reset (reboot) every time i switch it on. in Sky Q

Sky Q box needs reset (reboot) every time i switch it on.

Sky43 — Mon, 28 Apr 2025 15:09:29 GMT

Sky will not switch on unless I reboot it. Every time.

Re: Sky Q box needs reset (reboot) every time i switch it on.

MightyQuinn — Mon, 28 Apr 2025 15:18:09 GMT

Hi @Sky43 How are you switching it on, have you tried the power button on the box itself? This will rule out a problem with the remote.

Re: Sky Q box needs reset (reboot) every time i switch it on.

Sky43 — Mon, 28 Apr 2025 16:19:41 GMT

Hi it won't switch on with the remote or on the front of the box. Only after a reboot. Works fine after that untill you switch it off. Then you have to start again.

Re: Sky Q box needs reset (reboot) every time i switch it on.

Sky43 — Fri, 02 May 2025 08:22:01 GMT

Yes I've tried the remote and sky box. Nothing happens till you reboot it.

Re: Sky Q box needs reset (reboot) every time i switch it on.

lettice — Fri, 02 May 2025 08:28:29 GMT

Can you do the recovery procedure as described in this Sky help article;

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/sky-q-box-wont-turn-on/articles/sky-q-box-wont-turn-on

Might also be wise to do a repairing of your Sky Q remote;

Hold down 7 and 9 until the remote's light flashes 4 times to factory reset your remote.

Then you need to pair it again:

Hold down 1 and 3 together
Select Continue and follow the on screen instructions.