topic Re: Stuck waiting in Sky Q

Stuck waiting

Chris520 — Thu, 01 May 2025 15:41:15 GMT

I complained a week ago that my SkyQ. equipment was not working correctly and I wanted them replacing. The advisor said he was sending 2 new boxes (SkyQ and multi-room). I have neither heard nor received anything since. How long do they expect customers to wait!

Re: Stuck waiting

Daniel0210 — Thu, 01 May 2025 15:46:52 GMT

@Chris520

Sky will arrange a doorstep box swap whereby a courier company (DPD or DHL in the UK) deliver a new box and take your faulty box away so remember to remove the viewing card from the old main box before it disappears into the van.

You may need to call Sky to chase this up.

Re: Stuck waiting

Chris520 — Thu, 01 May 2025 15:55:51 GMT

I'd love to contact them but there is no phone number and I'm just going round and round on their website.

Re: Stuck waiting

Daniel0210 — Thu, 01 May 2025 15:56:51 GMT

@Chris520 wrote:

but there is no phone number

@Chris520
To call Sky dial 150 (free) from either a Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The posting of full phone numbers isn’t permitted on the forum.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Re: Stuck waiting

Chris520 — Thu, 01 May 2025 16:15:15 GMT

Thank you so much for that. I finally managed to speak to someone. Hopefully that will get things moving.

Thanks again.