https://helpforum.sky.com/t5/Sky-Q/Returning-Sky-Equpiment/m-p/4972252#M695650 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4382091">@Aimee12</a>&nbsp;<BR />If you’ve successfully cancelled Sky should send out returns packaging <STRONG>(to the address where the account was active) </STRONG>near the end of any cancellation period (which is 31 days for Sky Q and 14 days for Broadband) for any loaned equipment they are expecting back. Sky may not ask for older hubs back such as the Sky Q hub.<BR /><BR />As stated, if the arrival of packaging is delayed, lost or damaged on arrival it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail. <BR /><A href="https://www.sky.com/help/articles/return-tv-broadband" target="_blank">https://www.sky.com/help/articles/return-tv-broadband</A><BR /><BR /><STRONG>Keep your proof of posting safe and indefinitely </STRONG>and if you use Royal Mail’s collect from home service, keep a record of the tracking number.</P> Wed, 30 Apr 2025 11:57:22 GMT Daniel0210 2025-04-30T11:57:22Z https://helpforum.sky.com/t5/Sky-Q/Returning-Sky-Equpiment/m-p/4972231#M695647 <P>I don't have a box to send the package back in&nbsp;</P> Wed, 30 Apr 2025 11:38:49 GMT https://helpforum.sky.com/t5/Sky-Q/Returning-Sky-Equpiment/m-p/4972231#M695647 Aimee12 2025-04-30T11:38:49Z https://helpforum.sky.com/t5/Sky-Q/Returning-Sky-Equpiment/m-p/4972241#M695648 <P>Buy one?</P><P>&nbsp;</P><P>Sky normally send one towards the end of any cancellation period.&nbsp; (Regardless, contractually it's your responsibility to return it or you will be charged a non-return fee)</P> Wed, 30 Apr 2025 11:47:14 GMT https://helpforum.sky.com/t5/Sky-Q/Returning-Sky-Equpiment/m-p/4972241#M695648 PandJ2020 2025-04-30T11:47:14Z https://helpforum.sky.com/t5/Sky-Q/Returning-Sky-Equpiment/m-p/4972252#M695650 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4382091">@Aimee12</a>&nbsp;<BR />If you’ve successfully cancelled Sky should send out returns packaging <STRONG>(to the address where the account was active) </STRONG>near the end of any cancellation period (which is 31 days for Sky Q and 14 days for Broadband) for any loaned equipment they are expecting back. Sky may not ask for older hubs back such as the Sky Q hub.<BR /><BR />As stated, if the arrival of packaging is delayed, lost or damaged on arrival it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail. <BR /><A href="https://www.sky.com/help/articles/return-tv-broadband" target="_blank">https://www.sky.com/help/articles/return-tv-broadband</A><BR /><BR /><STRONG>Keep your proof of posting safe and indefinitely </STRONG>and if you use Royal Mail’s collect from home service, keep a record of the tracking number.</P> Wed, 30 Apr 2025 11:57:22 GMT https://helpforum.sky.com/t5/Sky-Q/Returning-Sky-Equpiment/m-p/4972252#M695650 Daniel0210 2025-04-30T11:57:22Z