topic Viewing card no longer reading reliably - needs replacing in Sky Q

Viewing card no longer reading reliably - needs replacing

Quser — Tue, 29 Apr 2025 12:59:16 GMT

Viewing card no longer reading reliably - needs replacing

Re: Viewing card no longer reading reliably - needs replacing

daveNOS — Tue, 29 Apr 2025 13:13:08 GMT

@Quser wrote:
Viewing card no longer reading reliably - needs replacing

@Quser You will need to call Sky then to request a new one.

Re: Viewing card no longer reading reliably - needs replacing

oldfella — Tue, 29 Apr 2025 14:55:55 GMT

@Quser wrote:

Viewing card no longer reading reliably - needs replacing

Hi @Quser

First check that your viewing card is correctly inserted. Viewing card is in the right hand end of the box.
If it is in correctly there is not enough of it sticking out to grip and remove it.
Push it fully in and it will pop out slightly enough so you can remove it.
Take it out and give the chip a gentle wipe with a damp lint free cloth or E-cloth.
Ensure that it completely dry before you reinsert it chip side up and chip end in first. Push it gently fully in and you should feel a slight click when it is engaged. If it has popped out enough to remove it is not located correctly.
If you are satisfied that it is in correctly
Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.

Re: Viewing card no longer reading reliably - needs replacing

Quser — Tue, 29 Apr 2025 16:17:39 GMT

Thanks - I was trying to avoid that by using automated services, but have now managed to get through and hopefully a new card is on the way