topic Re: Court TV not working in Sky Q

Court TV not working

CLD2 — Tue, 29 Apr 2025 06:20:29 GMT

Hi all

my Court TV isn't working, it's either a very broken signal or no signal at all. All other channels are working fine and several re-boots haven't helped. Any ideas?

Re: Court TV not working

Daniel0210 — Tue, 29 Apr 2025 06:22:09 GMT

@CLD2

Are you seeing a no satellite signal error message?

Re: Court TV not working

CLD2 — Tue, 29 Apr 2025 06:22:51 GMT

Yes but all other channels are ok

Re: Court TV not working

Daniel0210 — Tue, 29 Apr 2025 06:24:10 GMT

@CLD2
No signal and no satellite signal are different .

If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

Re: Court TV not working

CLD2 — Tue, 29 Apr 2025 06:39:02 GMT

Thanks Daniel

went through that and have booked an engineer

Re: Court TV not working

xenon81 — Tue, 29 Apr 2025 08:03:07 GMT

When you have problems with Court TV, see if other channels on the same frequency are also affected. They are mainly shopping channels including Best Direct (669), JewelleryMaker (674), TV Warehouse (673). This will confirm if it's a dish issue and not just a temporary problem with Court TV.

Re: Court TV not working

CLD2 — Tue, 29 Apr 2025 08:09:34 GMT

That's really helpful thank you. Yep they're all the same, have booked an engineer to come out this afternoon

Re: Court TV not working

Daniel0210 — Tue, 29 Apr 2025 09:16:49 GMT

@CLD2

You're very fortunate to get an engineer visit the same day.

Re: Court TV not working

CLD2 — Tue, 29 Apr 2025 09:17:46 GMT

I was a bit shocked tbf 🤣

thanks for your help