topic Re: Help in Sky Q

Help

vreones12 — Mon, 28 Apr 2025 18:12:10 GMT

My TV is stating lost network connection, I have tried everything on all the community boards but still not connecting.. Everything is working on the router but booster not connecting, no sky mini boxes working

Re: Help

oldfella — Mon, 28 Apr 2025 19:37:14 GMT

@vreones12 wrote:

My TV is stating lost network connection, I have tried everything on all the community boards but still not connecting.. Everything is working on the router but booster not connecting, no sky mini boxes working

Hi @vreones12

Just be aware that Q mini boxes will not connect to 3rd party boosters.

Re: Help

vreones12 — Mon, 28 Apr 2025 19:50:36 GMT

Everything is Sky provided

Re: Help

oldfella — Mon, 28 Apr 2025 19:58:43 GMT

@vreones12 wrote:

Everything is Sky provided

Ok @vreones12

If it is a Sky Q booster then to what is it connected and where is it located in relation to your Q boxes and router?

Re: Help

Chodley — Tue, 29 Apr 2025 04:37:40 GMT

What is the booster not connecting to? Phrasing is throwing me as the Q connects to the booster rather than the other way round, is that what you mean? Is the booster already connected to the router or not?