topic Re: Return items in Sky Q

Return items

gerryhall — Mon, 28 Apr 2025 17:14:58 GMT

I have downgraded my sky TV package and have to return equipment any body tell me why.

Re: Return items

Laing1 — Mon, 28 Apr 2025 17:16:54 GMT

@gerryhall wrote:
I have downgraded my sky TV package and have to return equipment any body tell me why.

@gerryhall because all the Sky Q equipment is only loaned to you and is owned by Sky so needs to be returned when you cancel

Re: Return items

gerryhall — Mon, 28 Apr 2025 17:19:21 GMT

I have not cancelled just cancelled sky sports

Re: Return items

Laing1 — Mon, 28 Apr 2025 17:27:30 GMT

@gerryhall wrote:

I have not cancelled just cancelled sky sports

@gerryhall so what are Sky requesting you send back then ?

Re: Return items

gerryhall — Mon, 28 Apr 2025 17:32:28 GMT

Haven't got a clue they just sent me a returns package

Re: Return items

SKY1992bf — Mon, 28 Apr 2025 17:35:27 GMT

@gerryhall Do you have multi room which you may have cancelled

Re: Return items

Daniel0210 — Mon, 28 Apr 2025 17:42:56 GMT

@gerryhall

During discussions did you at any point speak about cancelling in full as that may have generated the packaging being sent out?

Re: Return items

gerryhall — Mon, 28 Apr 2025 17:46:26 GMT

Yep have that and not cancelled. Is that the same sa multi screen.

Re: Return items

Daniel0210 — Mon, 28 Apr 2025 17:47:55 GMT

@gerryhall

Yes. Sky Q has Multiscreen and Sky+ has Multiroom.

Re: Return items

caesarome — Mon, 28 Apr 2025 18:24:45 GMT

@gerryhall wrote:
I have downgraded my sky TV package

If you are still a Sky Q customer then you shouldn't have to return the equipment unless you have cancelled so what is it you did on your account, did you cancel something like sports and/or movies ?

Re: Return items

MightyQuinn — Mon, 28 Apr 2025 18:27:04 GMT

Hi @gerryhall For your own peace of mind, I would clarify it with Sky.