topic Re: Moved house in Sky Q

Moved house

Emilyfast — Mon, 28 Apr 2025 13:28:35 GMT

Moved house and sky engineer came round to fit a dish and connect my sky Q box. But he said there isn't any black cables to connect the box to. He said he can't do the job. Now is it Sky's job to fit this or is it an electricians job?

Re: Moved house

MightyQuinn — Mon, 28 Apr 2025 14:01:59 GMT

@Emilyfast wrote:
But he said there isn't any black cables to connect the box to.

Hi @Emilyfast That doesn't make any sense. Are you part of a communial system? I don't understand why the colour of the cables matter.

Re: Moved house

Emilyfast — Mon, 28 Apr 2025 14:38:02 GMT

No the colour doesn't matter it's just that's the colour of the cables they were before. The problem is there isn't any going through my house. And the engineer said he can't fit them

Re: Moved house

PandJ2020 — Mon, 28 Apr 2025 14:57:50 GMT

@Emilyfast wrote:
The problem is there isn't any going through my house. And the engineer said he can't fit them

Any what?

If it's for a dish then they drill from the outside to the inside and install them. Any reason why they couldn't?

Re: Moved house

MightyQuinn — Mon, 28 Apr 2025 14:58:01 GMT

Hi @Emilyfast The installer needs an outside wall where the box is going to be sited with an outside route to the satellite dish. They will not install internal cables.

Re: Moved house

TimmyBGood — Mon, 28 Apr 2025 19:20:01 GMT

@Emilyfast wrote:

Now is it Sky's job to fit this or is it an electricians job?

Typically not an electrician.

Sky will install an individual dish and its associated cabling where this is physically possible and the householder can give consent: that's not the case for multiple occupancy buildings, high-rises, rented accommodation and similar circumstances.

Re: Moved house

Emilyfast — Tue, 29 Apr 2025 09:09:31 GMT

Sorted now took a look myself and found the said cables. He wasn't able too find. 😂