topic Re: Not connecting to Netflix in Sky Q

Not connecting to Netflix

FionaJappy — Fri, 26 Apr 2024 13:09:39 GMT

I am having problems connecting to Netflix, I do the usual reboot and turn off but this has been happening for weeks now and just can't seem to get on to Netflix

Re: Not connecting to Netflix

lettice — Fri, 26 Apr 2024 13:27:38 GMT

Are you getting any error messages or just a spinning icon on entering;

In the meantime, try refreshing your apps;

Press Home on your Sky Q remote, then highlight Settings
Press 0,0,1 and Select to access the Installer menu
Select Apps then highlight Refresh all Apps on this box. You'll see a message that says, 'Your apps are being refreshed'.
Press Dismiss to return to normal viewing.

The refresh can take 24 hours to complete.

Re: Not connecting to Netflix

Sue+113 — Sat, 26 Apr 2025 17:14:09 GMT

I'm.having the same issue!!! Not happy!!

Re: Not connecting to Netflix

Invisiblename — Sat, 26 Apr 2025 19:29:58 GMT

@Sue+113 wrote:
I'm.having the same issue!!! Not happy!!

Have you tried the suggestions in this thread?

Re: Not connecting to Netflix

Chodley — Sun, 27 Apr 2025 05:20:10 GMT

@Sue+113 wrote:
I'm.having the same issue!!! Not happy!!

Have you tried using more exclamation marks?

What happens when you try to launch it and have you tried the suggestion in the post above?

Re: Not connecting to Netflix

Sue+113 — Sun, 27 Apr 2025 06:42:37 GMT

No, read the thread / suggestions and decided to just watch the screen do nothing!

Yes thanks I have tried all what people suggestion

Re: Not connecting to Netflix

Invisiblename — Sun, 27 Apr 2025 06:49:56 GMT

@Sue+113 wrote:
No, read the thread / suggestions and decided to just watch the screen do nothing!

Yes thanks I have tried all what people suggestion

I only asked because VERY often people add to a thread without reading the rest!

Re: Not connecting to Netflix

jcf21 — Sun, 27 Apr 2025 16:47:11 GMT

I'm having the same issue, I find it is all streaming apps. Yet when you do the connectivity test in netflix it gets all green t icks.

Tried resetting, resetting the apps, resetting the router, restarting the apps. Every other device in the house can connect fine, 500mb internet.

Network settings on the q box says connected, then drop then reconnect.

Sky mini boxes seem to be ok but are slower.

Re: Not connecting to Netflix

oldie59 — Sun, 27 Apr 2025 17:03:14 GMT

Happening a lot

Several threads this week about boxes losing Internet connections

Re: Not connecting to Netflix

jcf21 — Sun, 27 Apr 2025 17:07:19 GMT

Well I hope they can sort, it's well annoying.

one of my mini boxes has perished this week also, so that's gonna be a fun call.

Re: Not connecting to Netflix

Chodley — Sun, 27 Apr 2025 17:40:43 GMT

@jcf21 wrote:
Well I hope they can sort, it's well annoying.

one of my mini boxes has perished this week also, so that's gonna be a fun call.

Just do the box troubleshooter online and it will end in a replacement without any need for a call.

Re: Not connecting to Netflix

jcf21 — Sun, 27 Apr 2025 17:48:25 GMT

Cool, thanks for that