topic Re: Sky tv and apps in Sky Q

Sky tv and apps

Marzena07 — Fri, 25 Apr 2025 18:08:24 GMT

My sky tv and apps don't work for the past days....

Anyone else has the same issue?

if so , what is the reason for this problem????

Re: Sky tv and apps

caesarome — Fri, 25 Apr 2025 18:28:20 GMT

@Marzena07

What TV service do you have:

Sky Q, Glass or Stream ?

Re: Sky tv and apps

RebeccaGilmore — Fri, 25 Apr 2025 19:30:07 GMT

Mine is the same won't load either

Re: Sky tv and apps

J3nnie — Fri, 25 Apr 2025 20:28:46 GMT

Yes I'm the same have to keep restarting the stream box

it's so annoying

Re: Sky tv and apps

MarkGoldsmith — Fri, 25 Apr 2025 20:47:05 GMT

@J3nnie wrote:
Yes I'm the same have to keep restarting the stream box
it's so annoying

Make sure you are actually exiting the apps and not just pressing the home button when you are finished with them. Some apps have exit options in their menus, or go to the apps Home Screen and press the back button until the app exits and it takes you to the Sky streaming Home Screen.

Re: Sky tv and apps

lettice — Sat, 26 Apr 2025 06:31:01 GMT

Try a reboot of your broadband router and do a refresh of your apps.

Press Home on your Sky remote, then select Settings
Press System management then Resets and updates and finally Refresh apps.
You'll see a message that says, 'Your apps are being refreshed'.
Press Dismiss to return to normal viewing.

The apps refresh can take 24 hours to complete.

Re: Sky tv and apps

Marzena07 — Sat, 26 Apr 2025 07:09:16 GMT

Hi there,

I did it, the apps are back but tv channels are gone. Therre is a message on my tv satellite issue?

Re: Sky tv and apps

Daniel0210 — Sat, 26 Apr 2025 07:18:26 GMT

@Marzena07 wrote:
Therre is a message on my tv satellite issue?

@Marzena07

If you have Sky Q, as you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link

https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

Re: Sky tv and apps

Chodley — Sat, 26 Apr 2025 08:10:15 GMT

@J3nnie wrote:
Yes I'm the same have to keep restarting the stream box
it's so annoying

This is the Q forum, not Stream so probably unrelated issues.

Re: Sky tv and apps

TimmyBGood — Sat, 26 Apr 2025 15:37:45 GMT

@Marzena07 wrote:

Therre is a message on my tv satellite issue?

Satellite signal issue, presumably, which relates to an individual dish, LNB or cabling (or their equivalent in a communal system)

A satellite issue would affect many millions of households, and then this forum would explode.