https://helpforum.sky.com/t5/Sky-Q/My-skyQ-box-constantly-crashes/m-p/4968723#M695317 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4379453">@Hannah101</a>&nbsp;<BR />Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable -<BR />~ Using the remote put your main Sky Q box into standby<BR />~ switch the box off at the plug <BR />~ wait at least 30 seconds and then switch the box back on at the plug <BR />~ follow the on screen instructions <BR />~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds<BR />~ press the <span class="lia-unicode-emoji" title=":house:">🏠</span> button<BR /><BR />Allow 5-10 minutes before things hopefully revert back to normal.</P> Sat, 26 Apr 2025 06:22:09 GMT Daniel0210 2025-04-26T06:22:09Z https://helpforum.sky.com/t5/Sky-Q/My-skyQ-box-constantly-crashes/m-p/4968617#M695314 <P>My skyQ puck constantly crashes, it freezes up completely and has to be unplugged and restarted. It's extremely frustrating!&nbsp;<BR />It is happening multiple times a day, I've tried resetting the box multiple times, updating aswell but it continues.&nbsp;<BR />I think I may have a faulty box, it happens on live tv &amp; apps.&nbsp;</P> Fri, 25 Apr 2025 20:54:47 GMT https://helpforum.sky.com/t5/Sky-Q/My-skyQ-box-constantly-crashes/m-p/4968617#M695314 Hannah101 2025-04-25T20:54:47Z https://helpforum.sky.com/t5/Sky-Q/My-skyQ-box-constantly-crashes/m-p/4968677#M695315 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4379453">@Hannah101</a>&nbsp; You've posted in the Stream forum but mention Sky Q puck?</P> <P>&nbsp;</P> <P>Sky Q have mini boxes, Stream have puck, so which do you have?</P> Fri, 25 Apr 2025 23:48:02 GMT https://helpforum.sky.com/t5/Sky-Q/My-skyQ-box-constantly-crashes/m-p/4968677#M695315 GD1 2025-04-25T23:48:02Z https://helpforum.sky.com/t5/Sky-Q/My-skyQ-box-constantly-crashes/m-p/4968685#M695316 <P>Sorry - it's a mini.</P><P>&nbsp;</P><P>cant believe i got that so wrong!&nbsp;</P> Sat, 26 Apr 2025 01:26:12 GMT https://helpforum.sky.com/t5/Sky-Q/My-skyQ-box-constantly-crashes/m-p/4968685#M695316 Hannah101 2025-04-26T01:26:12Z https://helpforum.sky.com/t5/Sky-Q/My-skyQ-box-constantly-crashes/m-p/4968723#M695317 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4379453">@Hannah101</a>&nbsp;<BR />Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable -<BR />~ Using the remote put your main Sky Q box into standby<BR />~ switch the box off at the plug <BR />~ wait at least 30 seconds and then switch the box back on at the plug <BR />~ follow the on screen instructions <BR />~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds<BR />~ press the <span class="lia-unicode-emoji" title=":house:">🏠</span> button<BR /><BR />Allow 5-10 minutes before things hopefully revert back to normal.</P> Sat, 26 Apr 2025 06:22:09 GMT https://helpforum.sky.com/t5/Sky-Q/My-skyQ-box-constantly-crashes/m-p/4968723#M695317 Daniel0210 2025-04-26T06:22:09Z