topic Re: Transferring my Sky subscription to a new smart computer. in Sky Q

Transferring my Sky subscription to a new smart computer.

Bramble7 — Thu, 24 Apr 2025 16:54:02 GMT

I have just bought a new smart TV because my old one was too small and even with a sound bar the sound wasn't clear enough. I thought transferring my Sky package would a simple matter but I am finding it difficult. At the moment I have voice only for one channel but a blank screen. Doe anyone know how I should go about it ?

Re: Transferring my Sky subscription to a new smart computer.

NickNewark — Thu, 24 Apr 2025 16:56:52 GMT

How are you getting Sky, is it via Sky Q, Stream??

Re: Transferring my Sky subscription to a new smart computer.

nigea99 — Thu, 24 Apr 2025 17:11:20 GMT

hi @Bramble7

Assuming you have SKY Q, regarding the blank screen try pressing the following keys on the SKY Remote in sequence

Home 1 0 8 0 Home

Re: Transferring my Sky subscription to a new smart computer.

GD1 — Thu, 24 Apr 2025 17:46:30 GMT

@Bramble7 I'm confused by your post as getting a new TV does not involve a transfer of your Sky TV package?

Re: Transferring my Sky subscription to a new smart computer.

Bramble7 — Thu, 24 Apr 2025 18:55:24 GMT

Thanks everybody. I thought it would be a simple transfer and that is what it turned out to be. After my initial attempts , I went for a short walk, came back and made the post on the community. Then went back to have another look and there it was waiting for me. as someone asked yes I receive Sy through a Q box. I can only think that I did't give it long enough.