topic Re: My sky is saying I don’t have an internet connection I’ve tried going to settings and following in Sky Q

My sky is saying I don’t have an internet connection I’ve tried going to settings and following the

Copper13 — Mon, 25 Sep 2023 19:17:47 GMT

My sky is saying no internet connection I've gone to settings and followed the instructions but still not connected to internet

Re: My sky is saying I don’t have an internet connection I’ve tried going to settings and following

oldfella — Mon, 25 Sep 2023 20:26:40 GMT

@Copper13 wrote:

My sky is saying no internet connection I've gone to settings and followed the instructions but still not connected to internet

Hi @Copper13

Try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Re: My sky is saying I don’t have an internet connection I’ve tried going to settings and following

Batel — Fri, 26 Apr 2024 04:54:56 GMT

I've just read that it may take a couple if days to fix the broad band issue in my area....really 🙄 a couple of days 🙄 where are we? I thought UK was a first world country 🙄 And I hope I get discount on my next bill cause I'm damned if I'll pay for a service I'm not getting 🤔

Re: My sky is saying I don’t have an internet connection I’ve tried going to settings and following

Sandra+leggett — Thu, 06 Mar 2025 14:49:11 GMT

I'm having trouble with my sky tv I have no internet connection I have internet on

my laptop just not working with the tv

can you help

Re: My sky is saying I don’t have an internet connection I’ve tried going to settings and following

Lawrence+Craven — Thu, 24 Apr 2025 13:41:04 GMT

Got internet on my phone but not connecting with the tv.

Re: My sky is saying I don’t have an internet connection I’ve tried going to settings and following

Ranners — Wed, 25 Mar 2026 16:10:27 GMT

I have no internet connection for 2 days ,I have a red light and 2 green but no internet ,city fibre have been working in my road !