topic Re: Sky box won’t connect in Sky Q

Re: Sky box won’t connect

A.bx — Thu, 24 Apr 2025 12:37:04 GMT

New SkyQ box connects to Tv usual Hello messages gets to HDMI2/MHL sky box now amber light Press home on Sky remote nothing 😳😠

Re: Sky box won’t connect

oldfella — Thu, 24 Apr 2025 13:07:00 GMT

@A.bx wrote:

New SkyQ box connects to Tv usual Hello messages gets to HDMI2/MHL sky box now amber light Press home on Sky remote nothing 😳😠

Hi @A.bx

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

Re: Sky box won’t connect

A.bx — Thu, 24 Apr 2025 13:11:06 GMT

Thank you for this Have homepage with all the programs but will not move from that page so cannot get onto the TV Guide. Best of Sky et cetera so the thought I think is with the remote any ideas?

Re: Sky box won’t connect

A.bx — Thu, 24 Apr 2025 13:12:29 GMT

Fault issue is with remote not pairi g with box?

Re: Sky box won’t connect

Laing1 — Thu, 24 Apr 2025 15:41:05 GMT

@A.bx wrote:

Fault issue is with remote not pairi g with box?

@A.bx Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.