topic Re: Equipment in Sky Q

Equipment

KYJANICOVA — Thu, 24 Apr 2025 10:03:47 GMT

I received message about sky equipment i haven't received anything to pack the equipment into and there has been applied charges on my account

Re: Equipment

PandJ2020 — Thu, 24 Apr 2025 10:06:35 GMT

If you don't return the hardware then you'll be charged (regardless of whether you've received return boxes or not). The contract is clear that it's your responsibility to return loaned hardware.

You can use your own boxes here: https://www.sky.com/help/articles/return-or-recycle-sky-equipment

Remember to keep proof of posting.

Re: Equipment

Daniel0210 — Thu, 24 Apr 2025 11:44:02 GMT

@KYJANICOVA
Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

Once you have posted it back, and have proof of posting we can maybe get you some help through the Messaging Team on here to have the non-return charges cancelled so post it back asap.