topic Re: Technical issues in Sky Q

Technical issues

KiraL — Wed, 23 Apr 2025 19:27:44 GMT

Our Sky Q box has stopped allowing us to download and also no longer shows recordings. If I try to download any new episodes it comes up with "because of a technical issue, your download could not be completed. Please try again later" It has been like this for the past 2 days. Any way of fixing this issue?

Re: Technical issues

Laing1 — Wed, 23 Apr 2025 20:34:48 GMT

@KiraL wrote:
Our Sky Q box has stopped allowing us to download and also no longer shows recordings. If I try to download any new episodes it comes up with "because of a technical issue, your download could not be completed. Please try again later" It has been like this for the past 2 days. Any way of fixing this issue?

@KiraL Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

Re: Technical issues

lettice — Thu, 24 Apr 2025 06:07:56 GMT

If the above restart does not solve your issue, try a reset of your hard drive as described here;

https://www.sky.com/help/articles/fix-recording-problems-on-sky-q-other-recordings-problems