https://helpforum.sky.com/t5/Sky-Q/Remote-not-working-changed-batteries-still-won-t-work/m-p/4967126#M695111 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4378268">@Jadeg1510</a>&nbsp;<BR />If you’re not already aware the Sky Community is a <STRONG>customer led </STRONG>discussion forum where Sky customers are available to help other customers and you aren’t contacting Sky Customer Services.</P> <P><BR />After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely <STRONG>broken/faulty, </STRONG>if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (I’m not sure if this is available to customers in the Republic of Ireland). <BR /><A href="https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch" target="_blank">https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch</A><BR /><BR />It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.<BR /><BR />In the meantime if you have an Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help<BR /><A href="https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637" target="_blank">https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637</A>?</P> Thu, 24 Apr 2025 03:29:50 GMT Daniel0210 2025-04-24T03:29:50Z https://helpforum.sky.com/t5/Sky-Q/Remote-not-working-changed-batteries-still-won-t-work/m-p/4967106#M695109 <P>New remote sent out please&nbsp;</P> Wed, 23 Apr 2025 22:20:02 GMT https://helpforum.sky.com/t5/Sky-Q/Remote-not-working-changed-batteries-still-won-t-work/m-p/4967106#M695109 Jadeg1510 2025-04-23T22:20:02Z https://helpforum.sky.com/t5/Sky-Q/Remote-not-working-changed-batteries-still-won-t-work/m-p/4967126#M695111 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4378268">@Jadeg1510</a>&nbsp;<BR />If you’re not already aware the Sky Community is a <STRONG>customer led </STRONG>discussion forum where Sky customers are available to help other customers and you aren’t contacting Sky Customer Services.</P> <P><BR />After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely <STRONG>broken/faulty, </STRONG>if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (I’m not sure if this is available to customers in the Republic of Ireland). <BR /><A href="https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch" target="_blank">https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch</A><BR /><BR />It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.<BR /><BR />In the meantime if you have an Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help<BR /><A href="https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637" target="_blank">https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637</A>?</P> Thu, 24 Apr 2025 03:29:50 GMT https://helpforum.sky.com/t5/Sky-Q/Remote-not-working-changed-batteries-still-won-t-work/m-p/4967126#M695111 Daniel0210 2025-04-24T03:29:50Z