Sky Q box needs disconnected

Craigie+D — Wed, 23 Apr 2025 19:05:34 GMT

Hi, recently my Sky Q box has been stuck in stand by, now on a daily basis I need to disconnect from the mains before it will work. This is also causing an issue with my mini box in another room. Recordings also keep failing as it's says there has been a power cut when thi isn't the case.

before the mini box will work both it and the main box need to be disconnected.

please advise how this issue can be resolved.

Re: Sky Q box needs disconnected

oldfella — Wed, 23 Apr 2025 19:11:33 GMT

@Craigie+D wrote:

Hi, recently my Sky Q box has been stuck in stand by, now on a daily basis I need to disconnect from the mains before it will work. This is also causing an issue with my mini box in another room. Recordings also keep failing as it's says there has been a power cut when thi isn't the case.

before the mini box will work both it and the main box need to be disconnected.

please advise how this issue can be resolved.

Hi @Craigie+D

Try a Reset Settings in the main Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

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Sky Q box needs disconnected

Re: Sky Q box needs disconnected