topic Re: Loyalty counts for nothing with Sky in Sky Q

Loyalty counts for nothing with Sky

FatShazza53 — Wed, 23 Apr 2025 12:59:31 GMT

I've been a Sky TV customer for over 25 years but paying £60 a month for a basic package with Netflix is ridiculous. I've rang to cancel my subscription and was offered £11.50 discount but I said no if you wont let me have it for £30 I want to cancel. I've now cancelled my subscription. I've signed up to Netflix separately for £18 a month and Paramount+ for £5 a month. Do I need to give back my Sky Q box, dish and remote. Absolutely disgusting customer service from Sky.

Re: Loyalty counts for nothing with Sky

PandJ2020 — Wed, 23 Apr 2025 13:00:45 GMT

@FatShazza53 wrote:
Do I need to give back my Sky Q box, dish and remote.

Yes, no, yes.

Absolutely disgusting customer service from Sky.

Why? Because they won't give it to you for £30?

Re: Loyalty counts for nothing with Sky

Daniel0210 — Wed, 23 Apr 2025 13:57:06 GMT

@FatShazza53
If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 31 days for Sky Q) for any loaned equipment they are expecting back.

If the arrival of packaging is delayed, lost or damaged on arrival it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Loyalty counts for nothing with Sky

daveNOS — Wed, 23 Apr 2025 15:29:31 GMT

@FatShazza53 Why do you think you should get a 50% discount?

And how exactly is not giving in to your frankly outrageous demand and sense of self entitlement "disgusting customer service"?

Some people really need a reality check.

Re: Loyalty counts for nothing with Sky

FatShazza53 — Thu, 24 Apr 2025 11:06:52 GMT

Well it worked as I rang to cancel but they offered what I have now plus Paramount + for £32 a month!

Re: Loyalty counts for nothing with Sky

PandJ2020 — Thu, 24 Apr 2025 11:08:33 GMT

@FatShazza53 wrote:
Well it worked as I rang to cancel but they offered what I have now plus Paramount + for £32 a month!

So not 'absolutely disgusting' then?

Offers

FatShazza53 — Mon, 05 May 2025 07:50:44 GMT

Called Sky to cancel subscription but was offered a £15 deal which I accepted. A few hours later Sky call me to say previous offer did not exist and they would not therefore honour it so I cancelled my subscription. Sky then called me back to offer me a £32 a month deal but I said no I had cancelled. Apparently the £15 deal is available if you have broadband with them. It's not available where I live so the £15 deal should not have been offered in the first place! I therefore cancelled my subscription and am well rid 😌

Moderator Notes: Removed inappropriate title and amended to reflect post

Re: Offers

Mark39 — Mon, 05 May 2025 08:45:57 GMT

@FatShazza53 wrote:

Called Sky to cancel subscription but was offered a £15 deal which I accepted. A few hours later Sky call me to say previous offer did not exist and they would not therefore honour it so I cancelled my subscription. Sky then called me back to offer me a £32 a month deal but I said no I had cancelled.

Moderator Notes: Removed inappropriate title and amended to reflect post

@FatShazza53 the £32 appears to be the same as you were happy with last month.....