https://helpforum.sky.com/t5/Sky-Q/Audio-Description-malfunctioning/m-p/4966389#M695056 <P>Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A><BR />&nbsp;</P> Wed, 23 Apr 2025 09:22:11 GMT Lisa-P1987 2025-04-23T09:22:11Z https://helpforum.sky.com/t5/Sky-Q/Audio-Description-malfunctioning/m-p/4966218#M695032 <P>Audio description starts without being requested to do so when it is not turned on (and is marked "Off" in settings). To switch it off one then has to turn it to "On".........and vice versa when it comes on again unsolicited when is in "On" position in settings. A Sky technician changed my Q box to solve this but the problem is still occurring.</P> Tue, 22 Apr 2025 21:19:51 GMT https://helpforum.sky.com/t5/Sky-Q/Audio-Description-malfunctioning/m-p/4966218#M695032 Brendan58 2025-04-22T21:19:51Z https://helpforum.sky.com/t5/Sky-Q/Audio-Description-malfunctioning/m-p/4966389#M695056 <P>Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A><BR />&nbsp;</P> Wed, 23 Apr 2025 09:22:11 GMT https://helpforum.sky.com/t5/Sky-Q/Audio-Description-malfunctioning/m-p/4966389#M695056 Lisa-P1987 2025-04-23T09:22:11Z