topic Distorted sound on new sky q box in Sky Q

Distorted sound on new sky q box

NeilDab — Wed, 23 Apr 2025 08:21:56 GMT

Hello

i I had a new sky box installed a few weeks back and my sounds is distorted when on channels. So for example I may be watching a channel, if I switch, it goes into a stutter/shudders in slow motion and sometimes it corrects itself after a few mins or I have to change channels a few times and come back so it works again. The same applies to recordings where I have to stop playing, go back out and come back into work. Had a previous sky Q box and worked for many years with no problems on same TV and sound bar (returned to sky last month with a new box installed) . Any help will be greatly appreciated

Re: Distorted sound on new sky q box

oldfella — Wed, 23 Apr 2025 08:52:40 GMT

@NeilDab wrote:

Hello

i I had a new sky box installed a few weeks back and my sounds is distorted when on channels. So for example I may be watching a channel, if I switch, it goes into a stutter/shudders in slow motion and sometimes it corrects itself after a few mins or I have to change channels a few times and come back so it works again. The same applies to recordings where I have to stop playing, go back out and come back into work. Had a previous sky Q box and worked for many years with no problems on same TV and sound bar (returned to sky last month with a new box installed) . Any help will be greatly appreciated

Hi @NeilDab

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: Distorted sound on new sky q box

NeilDab — Wed, 23 Apr 2025 09:19:44 GMT

Thank you. Just done this and will see how the day goes and whether this makes a difference.