topic Re: Internet connection in Sky Q

Internet connection

Mel221 — Mon, 21 Apr 2025 15:26:24 GMT

Came home switched tv on and it says you don't have internet connection. Went to settings to reconnect but each time I put password in it says still can't connect

Re: Internet connection

MightyQuinn — Mon, 21 Apr 2025 15:31:52 GMT

Hi @Mel221 I would try power rebooting your broadband router, followed by the Sky Q Main box once it is up and running.

Re: Internet connection

Jlou — Mon, 21 Apr 2025 16:21:24 GMT

I've had the same issue, have tried re-booting. I have internet (WiFi) on my phone and no issues with internet but sky saying it can't connect

can't watch catch up or access any apps

Re: Internet connection

oldfella — Mon, 21 Apr 2025 19:33:11 GMT

@Mel221 wrote:

Came home switched tv on and it says you don't have internet connection. Went to settings to reconnect but each time I put password in it says still can't connect

Who is your Broadband supplier @Mel221 @Jlou ??