return SkyQ mini box

seon37 — Sat, 19 Apr 2025 11:46:27 GMT

i am returning my Sky Q mini box as it was wiothin the 14 day cooling of period but i dont have the original packaging, what do i do as ive not been given any instructions

Re: return SkyQ mini box

Daniel0210 — Sat, 19 Apr 2025 11:49:37 GMT

@seon37

Have you contacted Sky and told them- and presumably also cancelled your Multiscreen subscription?

If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 31 days for Sky Q) for any loaned equipment they are expecting back.

If the arrival of packaging is delayed, lost or damaged on arrival it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

topic return SkyQ mini box in Sky Q

return SkyQ mini box

Re: return SkyQ mini box