topic Re: Full fibre installation in Sky Q

Full fibre installation

Hancock — Fri, 18 Apr 2025 09:51:05 GMT

I have just had full fibre installed today but so far I can't get catch-up? Does it take time for it to kick in ?

Re: Full fibre installation

MightyQuinn — Fri, 18 Apr 2025 09:55:14 GMT

Hi @Hancock Did you get a new Router, and have you reconnected your Sky Q box to it?

https://www.sky.com/help/articles/setting-up-sky-q-do-you-have-a-sky-hub

Re: Full fibre installation

Hancock — Fri, 18 Apr 2025 09:57:04 GMT

I have tried but it's not working or I am doing it wrong.

Re: Full fibre installation

MightyQuinn — Fri, 18 Apr 2025 09:58:55 GMT

Hi @Hancock Did you follow the full instructions?

Re: Full fibre installation

Hancock — Fri, 18 Apr 2025 10:14:08 GMT

Yes but I don't have a reset button. The system searches but it doesn't not find connection. I now have new WiFi name and password does that have anything to do with it?

Re: Full fibre installation

MightyQuinn — Fri, 18 Apr 2025 10:25:06 GMT

@Hancock wrote:
I now have new WiFi name and password does that have anything to do with it?

Hi @Hancock Absolutely, you need to carefully follow the instructions to get connected. Which router do you have ? Are there any other complications like boosters and mini boxes?

Re: Full fibre installation

MightyQuinn — Fri, 18 Apr 2025 10:29:17 GMT

@Hancock wrote:
I now have new WiFi name and password does that have anything to do with it?

Hi @Hancock With hindsight, it would have been a better idea to rename your WiFi name and password to the old WiFi name and password. Then everything would have worked as before.

Re: Full fibre installation

Hancock — Sat, 19 Apr 2025 05:18:27 GMT

Hi thanks for all your help. It turned out I needed a software update. Cheers