topic Re: Can't access Apps on SkyQ. in Sky Q

Can't access Apps on SkyQ.

Sunnyside95 — Thu, 17 Apr 2025 17:45:21 GMT

SkyQ was installed today but i didn't realise the apps weren't working until the engineer left and I can't get talking to anyone at Sky. I'm regretting get it in already.

Re: Can't access Apps on SkyQ.

nigea99 — Thu, 17 Apr 2025 17:49:24 GMT

@Sunnyside95 wrote:
SkyQ was installed today but i didn't realise the apps weren't working until the engineer left and I can't get talking to anyone at Sky. I'm regretting get it in already.

hi @Sunnyside95

Chances are that the software & apps are not fully up to date :

To check & refresh if needed follow all the steps on this link (skipping any that are OK):
https://www.sky.com/help/articles/apps-on-sky-q-and-glass-basic-checks

Note the step to refresh the apps may take a few hours or longer for them to be refreshed

Re: Can't access Apps on SkyQ.

MightyQuinn — Thu, 17 Apr 2025 17:56:29 GMT

Hi @Sunnyside95 New and refurbished Sky Q boxes arrive with old delivery software and need to be updated. Currently Q300. Home -> Settings-> System info -> Software version.