Equipment returned

Gurshinder1 — Wed, 16 Apr 2025 19:06:02 GMT

I have returned my equipment sky still sending me text messages they haven't received it I got receipts from post office and in the app sky said they have received it they going to charge me I don't understand

Re: Equipment returned

nigea99 — Wed, 16 Apr 2025 19:17:34 GMT

@Gurshinder1 wrote:

I have returned my equipment sky still sending me text messages they haven't received it I got receipts from post office and in the app sky said they have received it they going to charge me I don't understand

hi @Gurshinder1

The process to update the systems for returned equipment sometimes is not as swift as it could be.

I have escalated your post to a SKY support team, who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

Re: Equipment returned

Tom-W19 — Thu, 17 Apr 2025 10:21:38 GMT

Thanks for escalating. We've sent an invite to @Gurshinder1.

topic Re: Equipment returned in Sky Q

Equipment returned

Re: Equipment returned

Re: Equipment returned