topic Re: Paramount Pin Issue in Sky Q

Paramount Pin Issue

Andrewlloyd0808 — Sun, 28 Apr 2024 21:04:45 GMT

I've gone an issue with the Paramount Plus app where I can't switch profiles from kids as it is asking for a pin. I have checked my account and it doesn't have a pin and I have tried adding a pin to my account and using this but it keeps saying the pin is wrong. I can't sign out as you can't do this from within a kid's profile and there's stupidly no way to force sign outs remotely from the Paramount side. I've tried resetting the apps from the 001 menu and this didn't help. Anyone got any ideas?

Re: Paramount Pin Issue

ThePope27 — Sun, 28 Apr 2024 21:53:10 GMT

@Andrewlloyd0808

See the below link on how to reset the Pin on Paramount+

https://help.paramountplus.com/s/article/PD-I-forgot-my-PIN-for-parental-controlled-content-on-paramount-How-do-I-reset-it

Re: Paramount Pin Issue

Andrewlloyd0808 — Sun, 28 Apr 2024 22:09:15 GMT

I have followed all links to reset the pin. I've had it switched off completely, switched back on and reset the pin but it still asks for the pin on Sky. It doesn't ask on any other devices. It's like it's out of sync.

Re: Paramount Pin Issue

ThePope27 — Sun, 28 Apr 2024 22:24:10 GMT

@Andrewlloyd0808

Could it be that the app is locked and it's asking for your sky pin ?

Re: Paramount Pin Issue

Andrewlloyd0808 — Sun, 28 Apr 2024 22:40:52 GMT

I get into the app itself fine. I can play videos from the kid's profile so am in the app and on the right account. It is when I come to switch profiles it asks for a pin.

Re: Paramount Pin Issue

Jinkyj — Tue, 15 Apr 2025 22:19:37 GMT

Is there a resolution to this issue as I'm experiencing it now?

Re: Paramount Pin Issue

Chodley — Wed, 16 Apr 2025 06:12:35 GMT

Call Paramount maybe?

Re: Paramount Pin Issue

nigea99 — Wed, 16 Apr 2025 06:25:27 GMT

hi @Andrewlloyd0808

I haven't any other profiles so I don't know if this would help but have you tried going in on another device to manage profiles & delete the Kids profile (this must be done by the primary account holder)?

I guess it may only be for that device but it might just work across devices

Re: Paramount Pin Issue

Jinkyj — Wed, 16 Apr 2025 06:56:42 GMT

Logged on via my phone and deleted the kids profile. This worked. Thank you

Re: Paramount Pin Issue

Andrewlloyd0808 — Wed, 16 Apr 2025 07:27:39 GMT

I remember at the time nothing worked, including deleting the profile from another device so I had to reset the settings on the box which was a bit of a faff but the only thing that worked

Re: Paramount Pin Issue

nigea99 — Wed, 16 Apr 2025 07:31:48 GMT

@Andrewlloyd0808 wrote:

I remember at the time nothing worked, including deleting the profile from another device so I had to reset the settings on the box which was a bit of a faff but the only thing that worked

@Andrewlloyd0808 apologies that I tagged you in this - I meant to tag @Jinkyj but guess my coffee had not kicked in !