topic Re: Missing tv channels in Sky Q

Missing tv channels

DM28 — Tue, 15 Apr 2025 18:33:07 GMT

I'm having trouble lots of my channels are coming up with the message no satellite signal and no Netflix on the extra box I've been having issues for a week or more now I've reset the WiFi and the sky q box, the sky dish has been up 15+ years wondering if their is a issue with it

regards D Mullins

Re: Missing tv channels

GD1 — Tue, 15 Apr 2025 18:38:29 GMT

@DM28 Your post has been moved from the broadband forum as a No Satellite signal issue is not a broadband related issue

Re: Missing tv channels

PandJ2020 — Tue, 15 Apr 2025 18:40:41 GMT

Start here: https://www.sky.com/help/articles/sky-tv-no-satellite-signal

...but will probably need an engineer visit to check the dish/LNB.

Re: Missing tv channels

Daniel0210 — Tue, 15 Apr 2025 18:41:55 GMT

@DM28
If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.