topic Re: Returning kit in Sky Q

Returning kit

AnomaWatt — Tue, 15 Apr 2025 16:43:42 GMT

I have returned sky kit on 28 March 2025, then on 29 March 2025 I received email from you say thank you for returning sky kit but! yesterday I have received another email saying please return sky kit! I am confused about this as you already know that I has returned it! So please can you confirm or check now that you have received the sky kit? Thank you.

Re: Returning kit

PandJ2020 — Tue, 15 Apr 2025 16:45:00 GMT

@AnomaWatt wrote:
So please can you confirm or check now that you have received the sky kit?

Nope as we're other customers here...

Did you keep your proof of posting?

Re: Returning kit

Daniel0210 — Tue, 15 Apr 2025 16:45:37 GMT

@AnomaWatt

We can't. If you’re not already aware the Sky Community is a customer led discussion forum where Sky customers are available to help other customers and you aren’t contacting Sky Customer Services.

Have you kept your proof of posting?

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

With or without proof of posting we can maybe get you some help from Skys Messaging Team. If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion. Let us know in this thread if you have the proof of posting and if you want to engage in a chat with Sky.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t like them on the forum.

Re: Returning kit

caesarome — Tue, 15 Apr 2025 17:25:07 GMT

@AnomaWatt

Although we are customers we can get you some help to get this sorted if you can confirm if you have the proof of posting receipt with the tracking details on it ?

Re: Returning kit

Chodley — Wed, 16 Apr 2025 06:21:11 GMT

The returns system / process isn't fit for purpose imho. This happens way too often. Should be zero occurences of them thinking they have it but some other process demanding it again and causing stress and wasting people's time. It usually resolves itself but yeah, we can escalate it on here if you have proof of postage to get it ironed out sooner.

Re: Returning kit

Fawad — Thu, 23 Apr 2026 18:03:33 GMT

Hi,

I returned my sky kit on 25th March using my own packaging. I have a proof from royal mail as well that it was delivered but no response from sky.

I am abroad now and cant reach sky. Is there anyway to confirm if they received it? there is no human on sky chat. Any email address i can use to escalate??

Re: Returning kit

Daniel0210 — Thu, 23 Apr 2026 18:24:28 GMT

@Fawad

Sky don't use email for general communication and they don't normally confirm they've received returned goods apart from maybe an email from Sky confirming the package is 'with the courier'?

The returns are dealt with by Unipart on behalf of Sky and they are apparently taking quite a number of weeks to process them at their warehouse.

Keep your proof of posting safe and indefinitely.

Re: Returning kit

caesarome — Thu, 23 Apr 2026 18:46:33 GMT

@Fawad wrote:

I returned my sky kit on 25th March using my own packaging. I have a proof from royal mail as well that it was delivered but no response from sky.

Does it say anything on your order tracker here:

https://www.sky.com/ordertracking