topic Re: Sky Q remote broken in Sky Q

Sky Q remote broken

Sarah777 — Tue, 15 Apr 2025 16:17:52 GMT

The remote no longer works

Re: Sky Q remote broken

PandJ2020 — Tue, 15 Apr 2025 16:21:09 GMT

@Sarah777 wrote:
The remote no longer works

Either buy a new one from many retailers or ask Sky for a replacement: https://www.sky.com/help/forms/replaceremote

Re: Sky Q remote broken

oldfella — Tue, 15 Apr 2025 17:05:05 GMT

@Sarah777 wrote:

The remote no longer works

Hi @Sarah777

With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

Failing this if you still need a new remote
In the meantime if you have an Apple device with Sky Go you can set up a virtual remote to control your Q boxes.
See following link.
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

Re: Sky Q remote broken

PeteRG41 — Wed, 16 Apr 2025 08:50:16 GMT

And check the obvious and simple thing first - replace the batteries in the remote with new ones.