topic Re: Sky mini box issues with connecting to sky q box daily in Sky Q

Sky mini box issues with connecting to sky q box daily

kadie+louise — Thu, 16 Jan 2025 04:34:13 GMT

There has been a problem finding my sky Q box on the network does this every night I have to go down and turn on my TV and sky Q box so the mini box can reconnect this is a big problem for me sick of doing this makes me not want sky

Re: Sky mini box issues with connecting to sky q box daily

oldfella — Thu, 16 Jan 2025 10:21:15 GMT

@kadie+louise wrote:

There has been a problem finding my sky Q box on the network does this every night I have to go down and turn on my TV and sky Q box so the mini box can reconnect this is a big problem for me sick of doing this makes me not want sky

Hi @kadie+louise

Try completely reconnecting the mini.

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

Re: Sky mini box issues with connecting to sky q box daily

kadie+louise — Thu, 16 Jan 2025 10:51:42 GMT

I've tried this process multiple times same thing happens

Re: Sky mini box issues with connecting to sky q box daily

GWDC — Fri, 11 Apr 2025 08:23:32 GMT

We have exactly the same issue - did you get a resolution for this?

Thanks

Re: Sky mini box issues with connecting to sky q box daily

kadie+louise — Fri, 11 Apr 2025 09:29:13 GMT

Nope something just another night

Re: Sky mini box issues with connecting to sky q box daily

oldfella — Fri, 11 Apr 2025 12:37:49 GMT

@kadie+louise wrote:

Nope something just another night

Hi @kadie+louise

Is it late in the early hours that you are trying to use your mini?

If it is it may be because your main Q box is in ECO standby.

https://www.sky.com/help/articles/using-the-standby-settings

Re: Sky mini box issues with connecting to sky q box daily

kadie+louise — Fri, 11 Apr 2025 19:42:40 GMT

Turned all this off and every night internet drops, sky mini box has to restart and this to me is a waste of time 1 problem to have another I pay £113 for a service I don't get all the time, I have cameras and lossing internet is an issue

Re: Sky mini box issues with connecting to sky q box daily

Chodley — Sat, 12 Apr 2025 06:54:33 GMT

Are you on sky broadband? Might be that the sky boxes are acting as extenders for the wifi.

Re: Sky mini box issues with connecting to sky q box daily

kadie+louise — Sat, 12 Apr 2025 15:36:40 GMT

Yes am on sky fibre broadband boost with skyQ and mini box, i have nothing but issues with Internet and mini box

I have changed to fibre thinking this would be better but still I get drops and slow

Mini box losses qbox always at night or early hours and internet so I have to restart mini box on turn qbox on for mini box to work

I've had new line from copper to fibre, new qbox, new mini box , 3 routers as two are boosters 1 is main as my house is a 3 bed I've tried wiv 1 main router and then 1 booster then 2 boosters still the same rubbish but a bill of over £100