topic Re: New sqy q box required in Sky Q

New sqy q box required

KHR — Thu, 10 Apr 2025 20:25:09 GMT

I have an engineer visit booked for 21st March to poss replace faulty sky q box. Box now not functioning beyond live tv only. QR code link allows a new box order to arrive in 3 days, but won't let me order it because of the engineer visit already booked. Can sky resolve this and post me new box ASAP?

Re: New sqy q box required

Laing1 — Thu, 10 Apr 2025 20:41:35 GMT

@KHR wrote:

I have an engineer visit booked for 21st March to poss replace faulty sky q box. Box now not functioning beyond live tv only. QR code link allows a new box order to arrive in 3 days, but won't let me order it because of the engineer visit already booked. Can sky resolve this and post me new box ASAP?

@KHR Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag

Re: New sqy q box required

PandJ2020 — Thu, 10 Apr 2025 21:13:38 GMT

@KHR wrote:
I have an engineer visit booked for 21st March to poss replace faulty sky q box.

An 11 month wait seems a bit harsh. Best to call Sky and complain!

Re: New sqy q box required

KHR — Thu, 10 Apr 2025 21:17:33 GMT

Whoops - April lol