topic SkyQ boxes keep failing in Sky Q

SkyQ boxes keep failing

timc28 — Thu, 10 Apr 2025 17:46:25 GMT

I have replaced my SkyQ 2TB box several times over the the last 18 months and they all keep failing, the fan comes on and everything freezes. It has to be unplugged and reset each time but i'm lucky if I get a days viewing out of it. I have my broadband through EE and have now got a box with them but i prefer the sky picture quality. This happens within days of swapping them over. I'm fed up with having to keep replacing the box and lose what I have been able to record. It's not easy trying to talk to someone either. The only option through MySky is a replacement so i keep going round in circles. I've never had any problems with boxes until the last 2 years and I have been with Sky for 30+.

Has anyone got some idea on why this keeps happening please ?

Re: SkyQ boxes keep failing

Addie15 — Fri, 11 Apr 2025 10:31:38 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: SkyQ boxes keep failing

timc28 — Fri, 11 Apr 2025 11:58:31 GMT

It's ok, an engineer visited this morning and hopefully has solved the problem.

Kind regards

Re: SkyQ boxes keep failing

Addie15 — Fri, 11 Apr 2025 11:59:28 GMT

Hi there! I am glad to hear that. I will close this invite now, but please do not hesitate to reach out if there is anything else we can help you with.