topic Re: Network dropout in Sky Q

Network dropout

neil+payne1 — Fri, 28 Mar 2025 13:09:26 GMT

I have an LG Television
I have Sky Q
I have an EE Router with non wired Ethernet connection
I keep losing the Network connection and thereby lose catch up tv, films etc.
If I switch off the power at the wall, wait 2 minutes, switch back on, then everyhing works perfectly for a limited time of around 9 hours before the Network connection is lost.
I then can reinstate the EE router password or switch off at the wall and go through the whole process again.
What is the permanent solution?

Re: Network dropout

PandJ2020 — Fri, 28 Mar 2025 13:24:39 GMT

@neil+payne1 wrote:
What is the permanent solution?

Use Ethernet cable.

Re: Network dropout

neil+payne1 — Wed, 09 Apr 2025 13:05:06 GMT

With reference to Wired Ethernet: It would be impractical to have wired ethernet cables. My EE router runs without fail. The issue I believe is the Network between the TV and the Sky box. When I go to settings after the Network fails I get a checklist which tells me that the Internet connection/router is working as it should do but the Network connection has failed. I have tried to speak to a Sky engineer but I keep getting a recorded message. Please arrange for me to speak to an Engineer or give me the number. An Engineer would be able to solve this problem I'm sure.

Re: Network dropout

MightyQuinn — Wed, 09 Apr 2025 13:14:54 GMT

Hi @neil+payne1 There is no network connection between the TV and Sky Q box. They are connected by HDMI cable. Note nobody can arrange for you to speak to an engineer on the back of a public community forum post. Telephone numbers are blocked in the community.

Re: Network dropout

neil+payne1 — Wed, 09 Apr 2025 16:27:37 GMT

Thank you MightyQuin,

Still have Network dropping out though but thanks for the info.

Regards, Neil

Re: Network dropout

Chodley — Wed, 09 Apr 2025 20:56:19 GMT

Ethernet is, by definition, wired. I assume you mean non-wired network connection, or as the world generally refers to it, a Wi-Fi connection? They are notoriously unstable on Q with non-Sky routers.

You could try switching on the "2.4GHz compatibility" wifi mode that the modern EE routers offer, if it's one of those, and connect the Q to that.